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Additional Resources
Additional Resources
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Customer Support
Find out how to connect with our customer service team and get help.
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Articles & Downloads
Find articles and useful resources for Drive DeVilbiss Products.
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Frequently Asked Questions
Ordering Questions
Can I cancel my order?
Unfortunately, orders are quickly processed for shipping, so once placed, they cannot be cancelled. Items can be returned within 30 days; information on our return policy can be found HERE.
How do I know if my order has been received?
You will receive a confirmation email from us shortly after placing an order on our website. If you don't see the email in your inbox, please check your spam folder. If you still don’t see the confirmation email, please contact us HERE and we'll be happy to assist you!
Who can I contact if I have questions about credit charges, my order, or returns and refunds?
We are always here to help! Please contact us HERE. Where applicable, please mention your order number. If you can’t find your order number, include the full name and shipping address for your order.
Do you charge sales tax on orders through your website?
At this time, we are required to charge sales tax for deliveries to many US states. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.
Where to Buy
What countries does Drive at Home ship to?
We currently ship to the United States.
Where can I purchase Drive Medical Products?
You can purchase Drive at Home products online from our website at Drivemedicalathome.com You can also find our products at your local DME provider, which you can find HERE.
Shipping & Delivery
How much do you charge for shipping + how can I receive free shipping?
We charge a $7.95 flat rate ground shipping charge on all orders less than $50.00. Orders over $50.00 qualify for free shipping. For customers in Hawai’i or Alaska, shipping costs are calculated during checkout.
Which carrier do you use to ship out products?
Currently, we partner with FedEx.
Do you ship to PO boxes?
Unfortunately, we can only ship orders to a street address.
How long will my order take to get to me?
You can expect to receive your order within 2-7 business days after the order has been processed.
Do you require a signature upon delivery?
Our delivery process does not request a signature.
What if there is an issue with my order?

Please contact us here if you have questions or concerns related to any of the following issues: 

  • The status of your order 
  • Tracking information or an update on the status of your delivery 
  • An incorrect shipping address, or a delivery sent to the wrong address 
  • A product that was damaged in transit 
  • Your product’s warranty 
  • Support and assistance with questions about your product
Returns
Returns

Customer satisfaction is extremely important to us. We at Drive at Home want you to be happy with your products! If you are unsatisfied for any reason and are considering returning a product purchased at driveathome.com, please reach out to us HERE so we can help. Click HERE to review the policy and start a return.

Third Party Returns
If you have purchased a Drive at Home product from one of our trusted third-party retailers, such as Amazon or Walmart, etc. please contact their customer service team directly for any product issues or returns. 
Warranty & Repairs
Do items purchased on driveathome.com come with a warranty?
Your product’s warranty is outlined in the owner’s manual. The warranty period starts on the date of purchase.
How do I file a warranty claim?
Please reach out to us here to begin the process of filing a warranty claim.
How do I get a replacement part?
We are happy to assist you with ordering replacement parts! Please contact us here to confirm the part you need and get started.